Logs for SQL and Server Processes
If you are experiencing transaction conflicts, you need to provide support with all the log files for the time period that the problem occurred.
- Open EXAoperation and go to Services > Support.
- Set up the options on the Debug Information screen as follows:
- No Cluster Logs / Coredumps
- No Process Backtraces
- Select all nodes
- Select the impacted database
- Select All logs in the EXASolution Logs section of the screen.
- Set the start and stop dates for the day the issue occurred
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Click Download Debug Information to download the file locally, or Store Debug Information into Archive Volume to save the file to a remote server.
- Attach the log files to your support ticket.