Logs for SQL and Server Processes

If you are experiencing transaction conflicts, you need to provide support with all the log files for the time period that the problem occurred.

  1. Open EXAoperation and go to Services > Support.
  2. Set up the options on the Debug Information screen as follows:
    • No Cluster Logs / Coredumps
    • No Process Backtraces
    • Select all nodes
    • Select the impacted database
    • Select All logs in the EXASolution Logs section of the screen.
    • Set the start and stop dates for the day the issue occurred

  3. Click Download Debug Information to download the file locally, or Store Debug Information into Archive Volume to save the file to a remote server.

  4. Attach the log files to your support ticket.