The following information is for pay-as-you-go accounts only. If you have a pre-commit pricing account with Exasol, contact your Exasol representative.

You will start with the SaaS Enterprise edition trial that provides 30 days or $500 credits worth of use, whichever is depleted first. You do not need to provide payment information during the trial period. Once the trial is over you will begin to pay the monthly charge for your chosen subscription. Exasol SaaS determines monthly charges for all subscriptions based on:

  • Compute resource usage - The amount of time that each cluster is running.

  • Storage usage - The average used storage space per month in GBs for the given database on that day.

  • Network usage - The amount of data transferred out of the SaaS environment to either the public internet, a host in the same region, or a host in a different region.

You will receive an invoice at the end of each month and the payment date will be at the beginning of the following month. For example, if you use Exasol SaaS in October, you will receive an invoice at the end of October and the payment date will be in the beginning of November. You can view and download invoices from the Billing page.

You may cancel your account at any time via a support request. To send a support request, click Help and then click Support.

To access usage and billing information, see the following:

To prevent unwanted charges, make sure to stop all clusters when they are not needed. By default, all clusters are automatically stopped after being idle for two hours. For more information and to change the auto-stop time, see Change Auto-Stop Settings.