Logs for SQL and server processes

Learn how to generate logs for SQL and server processes.

If you open a support case because you are experiencing transaction conflicts, you need to provide logs for the SQL and server process in the database for the time period when the problem occurred.

  1. Open EXAoperation and go to Services > Support.
  2. Set up the options on the EXACluster Debug Information screen as follows:
    • In Cluster Logs/Coredumps, leave all options unchecked.
    • InProcess Backtraces, leave all options unchecked.
    • In Node(s), select all nodes.
    • In EXASolution Logs, select the impacted database and All logs.
    • Set the start and stop dates for the day the issue occurred.

  3. Click on Download Debug Information to download the file locally, or click on Store Debug Information into Archive Volume to save the file to a remote server.

  4. Attach the downloaded file to your support ticket.