Get All Logs

Learn how to collect all logs and information for a support case in a single operation.

In certain scenarios you may need to enable all the logs and send them to Support. Follow the steps below to enable all logs:

  1. Open EXAoperation and go to Services > Support.
  2. Set up the options on the EXACluster Debug Information screen as follows:
    • In Cluster Logs/Coredumps, select all options.
    • In Process Backtraces, select all options.
    • In Node(s), select all nodes.
    • In EXASolution Logs, select All databases and All logs.
    • Set the start and stop dates for the day the issue occurred.
  3. Click on Download Debug Information to download the file locally, or click on Store Debug Information into Archive Volume to save the file to a remote server.
  4. Attach the downloaded file to your support ticket.