Backtrace information

Learn how to collect backtraces from your Exasol system.

If you open a support case because you are experiencing performance problems or operations that hang, you need to provide backtrace information for the time period when the problem occurred.

Follow these steps to get the backtrace logs:

  1. Open EXAoperation and go to Services > Support.
  2. Set up the options on the EXACluster Debug Information screen as follows:
    • In Cluster Logs/Coredumps, leave all options unchecked
    • In Process Backtraces, select all options
    • In Node(s), select all nodes
    • In EXASolution Logs, select the impacted database and All logs.
    • Set the start and stop dates for the day the issue occurred.

  3. Click on Download Debug Information to download the file locally, or Store Debug Information into Archive Volume to save the file to a remote server.

  4. Attach the downloaded file to your support ticket.