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Support archive collects logs before start time

Details

Detail name	Value
Changelog Number	29873
Type	Bug
Status	Resolved
Affected Versions	Exasol 2025.1.9, Exasol 2025.2.1
Fix Versions	Exasol 2026.1.0, Exasol 2025.1.11
Resolution Date	2026-05-15

Description

When collecting log files for analysis by Exasol support, the archive contains log files before the configured start date.

This makes the archive potentially much larger than it needs to be and can even exhaust disk space.

Workaround

When using the exasupport command line tool to collect support archives, temporarily use the legacy_exasupport tool instead. This does not receive new features or bug fixes but it also is not affected by this bug.

When using the Admin UI to download support archives, no workaround is available.

Fix

The support archive collection was fixed to respect the configured start date.

Support archive collects logs before start time

Details

Description

Workaround

Fix

PRODUCT

RESOURCES