Log Files for SQL Processes

If you are experiencing problems with a specific SQL statement, you need to provide the log files for SQL processes. Follow these steps to get the log files: 

  1. Open EXAoperation and go to Services > Support.
  2. Set up the options on the Debug Information screen as follows:
    • No Cluster Logs / Coredumps
    • No Process Backtraces
    • Select all nodes
    • Select the impacted database
    • Select SQL Processes in the EXASolution Logs section of the screen.
    • Set the start and stop dates for the day the issue occurred
  3. Click Download Debug Information to download the file locally, or Store Debug Information into Archive Volume to save the file to a remote server.
  4. Attach the log files to your support ticket.